At Spherotech Inc., we believe that our customers define quality. They do this every day with the products and services they purchase. Customers buy based on perceived value - that is, they measure the benefits against the costs and select the product and experience that provides superior value. We, therefore, define Quality as customer perceived value.
Our quality policy is as follows:
Spherotech is committed to produce, design and deliver quality products that meet established customer requirements and/or defined specifications. The management shall ensure Spherotech's commitment by reviewing its activities on quarterly bases and by proposing actions to continually improve Spherotech products and its quality system.
Smithers Quality Assessments is our registrar (www.smithersregistrar.com).